FAQ’s
ATTENDEE GUIDELINES
The box office and doors will open 30 minutes before showtime.
The performance will begin promptly at 7:00 PM. Seating is first come, first served, so we recommend arriving 15–30 minutes early to ensure you have time to find your seat.
The show runs approximately 75 minutes with no intermission.
The performance will begin outdoors, where you’ll be briefly guided through the space before moving indoors for the remainder of the show. Participation in the outdoor portion is optional—you may choose to remain inside.
Face masks are not required, but are encouraged if you are recovering from illness or are immunocompromised.
Food and beverages are not allowed inside the theater, with the exception of water bottles.
BOX OFFICE TICKET SALES
Tickets may be purchased at the door, pending availability, for an additional $5 plus order and transaction fees (fees waived for cash payments).
WAITLIST POLICY
If the event is sold out, you may join the waitlist in person at the box office. If a ticket holder does not arrive, you may have the opportunity to purchase a ticket. Please note that joining the waitlist does not guarantee a seat, and tickets will be released based on availability and order of sign-up.
MOBILITY & WHEELCHAIR ACCESS
Bindlestiff Studio is wheelchair accessible, including for those using wheeled mobility devices. Designated seating areas for audience members using wheelchairs are available and clearly marked. To reserve a spot or request additional support, please contact us at program@kularts-sf.org.
REFUND AND EXCHANGE POLICY
We are able to offer ticket refunds (minus handling fees) for medical emergencies or COVID-related concerns, provided the request is made at least 24 hours before showtime. For all other situations, tickets are non-refundable, but can be converted into a donation to KULARTS. Ticket exchanges may be possible depending on availability, with a $5.00 exchange fee per ticket.
For assistance, please contact us at program@kularts-sf.org.